Hassle-Free Refund and Returns

Refund and Returns Policy

At EINIMED, we strive to ensure your complete satisfaction with our products and services. Our Refund and Returns Policy is designed to be fair and straightforward, providing you with peace of mind when making purchases from us.

Return Policy

Standard Products

We offer a 14-day return policy for standard products. If you are not satisfied with your purchase, you have 14 days from the date of receipt to initiate a return.

Steps to Return:

  1. Initiate Return: Contact our customer support team at info@einimed.eu within 14 days of receiving your product to request a return.
  2. Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and detailed return instructions.
  3. Send Back: You have 14 days from the date of receiving the RAN to send the product back to us.
  4. Inspection and Refund: Once we receive and inspect the returned product, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

Conditions:

  • The product must be in its original condition, unused, and in its original packaging.
  • All accessories, manuals, and documentation must be included.
  • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Professional and Customized Products

Our return policy does not apply to professional-use products or items specifically ordered to meet a company’s unique requirements. These items are non-returnable and non-refundable due to their specialized nature.

Examples of Non-Returnable Items:

  • Customized medical equipment tailored to specific requests.
  • Professional-use devices intended for clinical or institutional settings.

Refund Policy

Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at info@einimed.eu. We will arrange for a replacement or a full refund.

Steps to Report:

  1. Contact Support: Notify us within 7 days of receiving the defective or damaged product.
  2. Assessment: Our team will assess the issue and provide further instructions.
  3. Replacement or Refund: Based on the assessment, we will either replace the product or process a full refund.

Refund Processing

Refunds are processed within 7 business days of receiving and inspecting the returned product. The refund will be issued to the original payment method used during purchase.

Note:

  • Shipping charges are non-refundable unless the return is due to our error or a defective product.
  • Any restocking fees, if applicable, will be deducted from the refund amount.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact our customer support team. We are here to assist you and ensure your experience with EINIMED is positive and satisfactory.

  • Email: info@einimed.eu

At EINIMED, we are committed to providing high-quality medical technologies and excellent customer service. Your satisfaction is our priority.

Why Choose Us?

  • Customer-Centric Approach: We prioritize your satisfaction and aim to provide a hassle-free return and refund process.
  • Quality Assurance: Our products are sourced from reputable manufacturers and undergo rigorous quality checks.
  • Transparent Policies: Clear and straightforward policies ensure you know exactly what to expect.

We appreciate your business and are dedicated to providing you with the best products and services. Thank you for choosing EINIMED.